CSE has a full-time IT staff dedicated to helping CSE faculty, staff, and students. If you're not sure where to turn for help, start with the CSE IT staff first. We manage all of the services listed in the CSE IT Services Catalog.
Please send all IT help requests to email@example.com. This procedure will generate a unique project ticket in our online Request Tracker (RT) project-tracking system. RT will send you a reply that acknowledges your request and assigns you a unique ticket number that we'll use to track your request. Once a CSE IT staff member gets a chance to answer your question, that person will reply to you from RT.
Please do not send IT requests directly to individual CSE IT staff members' personal email accounts. Staff members' areas of expertise and job responsibilities change over time. And people may be away from the office for meetings, vacations, illness, and so on. When you send requests to firstname.lastname@example.org, the entire IT staff will see it and have the opportunity to respond. Sending email to individuals' personal email accounts will only delay your mean time to problem resolution.
Science and Engineering Node Services (SENS) handles IT requests for all School of Engineering and Applied Sciences (SEAS) departments except for CSE as well as College of Arts and Sciences (CAS) natural sciences departments.