Public safety accounts urge caution on Twitter after changes

Published November 21, 2022


The Associated Press quoted Jun Zhuang, Morton C. Frank Professor in the Department of Industrial and Systems Engineering, in a story on how public safety officials use Twitter to share information, and how they must contend with fake accounts and other misinformation.

Zhuang, who studies how false information spreads during natural disasters, said emergencies create a “perfect storm” for rumors, but that government accounts have also played a crucial role in batting them down.

Read the story here. The article was carried by more than 400 news outlets, including ABC News, U.S. News & World Report, CBS News, CTV News, PBS News and The Washington Post.