Edited on 18 March 2018: It’s so unfortunate that most of the time when I go Lulu Hypermarket in RAK mall I’m having bad experience. Today when I was in cash counter to make the payment, the Cashier Ms. Meleza was not at all caring the customer. She is keep talking to the cashier in the counter behind her. So the process of billing was so slow. She was focusing on her discussions with other cashier than the convenience and valuable time of the customer in front of her. After ...payment, she mixed up food items and non-food items (cosmetics) together in a bag. Also I had a bundle of tissue boxes, when I asked a big bag she replied “hyper market don’t have a big bag, if you want, buy the bag we are selling” in a rude way (I don’t know, Lulu is focusing on selling bags than the convenience of the customer). Then she started abusing us in her language to the staff of Lulu, who also came to pay. This is the main reason we are preferring to go Carrefour, because they shows value and respect to customers. I’m sad Lulu is not training their staff well. Unfortunately this my second post related to the bad behavior of Lulu staff, last time also they haven’t responded. Hope they will look into this message and do the necessary or hope this will reach to the higher management level.
RAK Mall is good. But the Lulu Hypermarket is the worst. I was expecting an item delivered on 21 October 2017 evening. I called 07 2070400 to make sure that the delivery will happened on time, one lady said that the item is out for delivery and the delivery team will call me before reaching my home. By believing her words, I postponed one my program and did wait for the delivery. Later one guy called me by saying delivery will happen only next day. The reason is “ no vehicle is available �”. I said him, I’m waiting and I need the delivery as promised and as mentioned on the “Customer Home Delivery Memo # 30643. He repeated he has no vehicle. When I insist him to make delivery he said “he don’t care and his supervisor will call me”. So far no calls received and delivery is not happened. If such things are happening in a small supermarket we can understand. But Lulu has grown worldwide, but they have to select professional and respectful staff.
Also they have lack of product knowledge. In the bedsheets and duet section, no one knows what’s a duet cover. They mislead to many other products.
Lulu should train the staff well in this competing market or world. Train them well.
I hope I will get a feedback on this. Also wish a better customer service next time.
Beautiful location and nice mall.
Opened in 2012, RAK Mall combines the best in retail with fine dining and entertainment for the entire family. With local and international fashion brands, jewellery and accessories stores, cosmetics outlets, electronic stores etc, RAK Mall offers an unparalleled experience to residents and visitors to the Emirate. Developed and managed by Line Investments & Property LLC- a division of Lulu Group International, RAK Mall has a built-up area ...of approximately 700,000 square feet and is also noteworthy for its striking architecture, which at the same time is spacious and well-laid.
In addition to the Emirate's flagship largest and only Lulu Hypermarket spread over 170,000 square feet, RAK Mall also features food court outlets, coffee shops and dine-in outlets. However, the activities that could be enjoyed at the mall are not just confined to incredible shopping and opulent dining, people can also engage in a number of fun activities such as Ice skating, Go Karting, Foot Ball and 7 Dimensional(7D) Cinema all within the Mall's Climate controlled and safe Environment, this along with the best brands make the mall a destination for those in and around the Emirate and Tourists- a retail and leisure experience for the entire family.
It's ok apart from the staff in the Lulu Department store (2nd floor).
I bought my Go Pro in there and waited for ages as the staff didn't know whose in charge on that section.
Until I've asked another staff whose in charge, I was so disappointed when she answered or asked me back "what is Go Pro Mam, is that a food?"
What the?.. I suggest you should train your staff and let them know what the heck are they doing in that department? ���
Nice place. Specialy food coat is nice place to view the real natural beauty of Ras Al Khaimah mangroves .
Car Parking is perfect wide and cover almost all sides of Mall. I just love it..