Maggie Ma is a Certified Human Factors Professional who specializes in maintenance human factors. Maggie received her PhD in Industrial Engineering/Human Factors Engineering in 2005 from the University at Buffalo. Before she joined The Boeing Company in January 2012, she was a faculty member of Aviation Science at Saint Louis University and also worked as a senior usability consultant at Perficient, Inc.
Maggie has over 10 years of experience in conducting applied human factors research to improve aviation safety through developing various safety programs (e.g., error investigation, training, self-reporting and observation of normal operations). She has worked closely with airlines, manufacturers, maintenance organizations, ground service providers, and regulatory agencies in both the U.S. and China. She was an Amelia Earhart Fellow from 2004-05.