I agree. Food was great and so was the environment. Very spacious. For me the beers selling at $11.00 a pop is a little steep. That's the night time club cost. We (group of around 20+ with some young ones) went there to celebrate a birthday and Silver Anniversary (25th) (Sunday 10 June 2018). Tables were neatly set, utensils were clean, napkins out with everyone seated ready to eat and chat.
What lacked attention were the waiters. You would expect to have them come by the ...table periodically and ask if we need anything else or if the food was good ---- never happened. Even when we politely asked a few times to cater to us and bring more. I felt that it was something inconvenient to them. For a $126.00 tip al ready added to the bill you would expect better service. Now I'm not in anyway saying this place is off limits to us next time. If you are the manager and are reading this (I would if I was interested in what is said about the place) I would look at who was attending this large group (we got there around 2:00PM and were seated in the center right by the bar. Remember that lots of business just like friendship comes from word of mouth. And people do listen to their friend's recommendations for places to eat or dance.
We made reservations about 2 months ago for today May 27th 2018 as it was a celebration for my dads 70th birthday with about 27 people. We received a price per person to include price for children.
We arrived, and granted nobody ever shows up at the same time so we waited as much as we could for everyone to arrive. During the wait, the manager said because it was Dominican Mothers day we could only stay for 1 hour. 1 hour of food and 30 minutes of down time.
So we sit even ...though agreed time was 3 hours.
We had a large group and had 2 waiters assigned for the group. 50 Mike G.Q. and 324 Anthony. I'm selecting these names from the receipts. Mike G.Q. was respectful and attentive. Anthony should not even be allowed to work in McDonalds as a greeter. He was rude, and gave us Luke warm mimosas while Mike brought the other table ice cold mimosas. I think the fact Anthony knows large groups are automatically charged gratuity he did no effort to earn it.
The food was well prepared, hot, and a great variety.
I will never sit in 324 Anthony's section I would advise you don't either.
If I could give it half or no star. I would. This wAs my second time. First time was for a families birthday and food was great. We actually sat in the restaurant but this time Went for mother’s day and we sat this time where the club is. We sat down and the waiter said I have your apps coming out. Jeez we haven’t sat yet. After we settled he finally came take out drink order which took forever. Meanwhile he brought only half our drinks. I finally canceled mine. Very disappoi...nted and disorganized. Oh wait I forgot they did give us water. Which we all drank since he took forever with drinks. We never had a refill of water or drinks. One of our party didn’t get her beans and took forever to get his attention. He finally cane but with the wrong beans and it was a small portion. Finally the food came out which Was warm not HOT. I think they couldn’t handle the mother’s day rush. The food was way overpriced. Not worth the 42.99 pus tax and tip for a waiter that barely came to our table. Our bill was like 600 and changed. I been treated better and paid way less. Oh and when dessert came out it was like a fight to get some. We were 9 and what came out was for six. I mean really. I don’t think I will ever go back. We were kind of rushed. We valet and the guy wanted his tip up front. That was ridiculous why should I tip before and he had the nerve to ask for more than the 5 bucks we gave. This place is not all that and I wouldn’t recommend. But to each is own and it’s up to you to try it. ✌🏼
$1,300 in the garbage me and my family would have more fun burning it. I’m only giving this place 1 star because The appetizers were 2 small “family” platters of food for 18.. I will post pictures at the bottom of the comment The desserts were 6 pieces of tiny flans and 3 ice cream size scooped bread puddings combined for 18 people to share. They were totally on organized My aunt got there an hour before the dinner started and they still gave us crappy seating where we was s...itting on top of each other and could barely move our elbows. My sister told them it was a party of 18 and they only gave us seating for a party of 15 and had to squeeze three more chairs at 2 tables. The music was so loud that you couldn't have a decent conversation over dinner.. We had to constantly look for our server to get help.. then they had the nerve inclue there tip for $187. They make you pay for a prefix meal at $56 a person and they don't even include soda or tea with it.. very disgusted if you want home cooked food go to Boston Market...
My reservation was for 2:00 pm on a Sunday for brunch a party of 28 some of my party arrived at 1:30 and most by 2:00 I was maybe 4 short of 28 well the manager said we all had to be there to be seated so by 2:10 I told him we were ready he disappeared after telling me he was getting my table ready and it was 3:15 and we were still waiting. I had made a reservation the week before and confirmed twice with them they even had my CC for in case I didn’t show to charge me. So wh...y the table wasn’t ready I don’t have a clue huge disappointment. Then they had the nerve to clean around us and tell us we had to go in other words throwing us out. The food was good music was nice but service can use a lot of improvement. I also ordered fireball shots and they were 13.00 each I ordered 10 without asking so do the math a real rip off when a bottle doesn’t even cost 20.00. I would reconsider doing any party celebrations there in the future. It’s okay to go as a small group and eat and go.
This experience was all around a bad one. First, we had reservations for 6:30pm but it took then over an hour to seat us. Then, they brought out our appetizers incomplete, missing all the sauces and stuff that came with it. Then the same for our entrees. One of us had our side brought out when we were almost finished with our meal. The food was mediocre. Then we were offered a round of shots which were nothing but coquito mix (no alcohol) and then given a round of drinks (just juice). It was a crappy attempt to compensate for the terrible service. Definitely disappointed in our experience. City Island was so much better! Will not be returning and will not be recommending this spot. I'm sure those who were with me will say the same.
We went there last year and good and service were much better. This time they moved the location, we entered into a dark club like entrance, reggeton way too loud for really early bird dinner, 4pm. The new place seem nice, however the lights were dimmed and when you looked the place is unfinished. The food was just ok, the family sized appetizer platter was small for the prize. They waiter never cleaned up the appetizer plates. The paella did not taste fresh. The bill was outrageous! Not going back. My local Colombianb Restaurant makes way better paella. The pasión fruit mojito was on point.
My daughter took me and a few griends to this place. The food was big portions but good, I had a party of 7. Slow bring out the drinks and taking our order. It was pretty late when we sat down. We made no reservations they sat us down quick once the hole party was together. Enjoyed the good and music
Ordered and paid for top shelf rum because I get violently sick with well and house rum. I asked repeatedly to make sure it was top shelf and they assured me it was. An hour after consuming my beverage I began experiencing horrible stomach pains, needless to say the next day was my wedding and I ended up throwing up more than 12x and instead of going to my wedding dinner ended up in the hospital completely dehydrated in a wedding dress and hundreds of dollars worth of hair and makeup!
Needless to say I will NOT be returning and bartenders need to understand the importance of being honest with their liquor especially If you’re paying 12-18 a drink!
A very sad bride
I’m only giving this place 1 star because our server was decent and the food was just okay. The appetizers were 2 small “family” platters of food for 18 people, the entrees were decent portions for the meat, although the sides were small, my mashed potatoes was the equivalent to one ice cream scoop, and 3 pieces of seasoned veggies 2 pieces of broccoli and 1 carrot smh. The desserts were 9 pieces of tiny flans and ice cream size scooped bread puddings combined for 18 people t...o share. The manager did eventually give the table 2 more dessert trays after realizing 18 people can not share 9 tiny pieces of dessert. Prior to selecting this as our venue to celebrate at we were in contact with Brittany regarding our reservation for my mothers 60th birthday dinner for 18 people for 2 weeks. She assured us that as long as we were celebrating a birthday, the birthday person of the party would get to eat free. Fast forward we get our bill after ordering drinks and food for a grand total of $1,225.26. We noticed the birthday person was still charged. We spoke with the manager Josh who now tells us we have to be celebrating the persons birthday 7 days before or 7 days after. My mothers birthday was January 13th and we made reservations for February 3rd because we had people flying out from Myrtle beach and Atlanta. The 7 days before and after policy was never disclosed to us when we called to book, when we spoke with Brittany on several different occasions, nor was it anywhere in my email confirmation. Josh the manager told me to speak to the receptionist Brittany (seriously! He directed me to the receptionist) since we spoke to her to plan the event and he remained completely unhelpful as a manager. When Brittany came she was very rude and her tone was arrogant and condescending. Brittany was clapping her hands in our faces and bopping her head back and forth with attitude REPEATEDLY saying “oh well, 14 Days is 14 days and 14 days is enough time, YOU should have asked me and I would have told you” After that the manager disappeared and Brittany just walked off. I can’t describe to you how disgusted, unhelpful, and understanding they we were. The lack of professionalism and attitudes the receptionist and the Manager exuded after we were spending nearly $1,300 at this establishment between food and drinks on Saturday night was mind blowing. Yes we paid the the money for my mothers birthday dinner, but It was really the principle of the situation and their lack of consideration on the information that was never disclosed to us, all we received was an “oh well too bad too sad” attitude. Needless to say after years of frequenting this establishment we will not be returning to this location that’s for sure. Make sure you get the fine print because they don’t take fault for misleading you or not providing useful information.