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Messenger Bots for Business & Developers

Messenger Bots for Business & Developers

Messenger Platform connects you to over 1.3 billion people each month

Come see why bots mean business.

2 Billion

messages between people and businesses each month, includes both automated and people-initiated

53%

of people who message businesses say they are more likely to shop with a business they can message*

100,000

monthly active bots on the Messenger platform, and counting**

Success Stories

Learn how bots are getting results.

Raise Awareness

Get your business, product or service in front of more people.

Skol

To stand out at Rio 2016, Skol created a video campaign for both Facebook and Instagram, and became one of the first brands in Brazil to create a Messenger Bot to promote nearby attractions, events and bars to its customers.

75% of messages sent by the Messenger Bot were read by customers

Acquire Customers

Generate more leads and turn your conversations into conversions.

Sephora

The easy, conversational interface allows people to tell the bot which store location and service they want and then instantly receive the closest dates and times. People can also book the appointment completely in Messenger, and instantly receive a confirmation email.

+11% increase in booking rate through Sephora Reservation Assistant vs. other booking vehicles

Enable Transactions

Incorporate account linking and purchase flows to enable more transactions.

SnapTravel

SnapTravel is an AI-powered bot in Messenger that helps consumers find and book the perfect hotel. The travel company has already driven over $1 million in hotel bookings over Messenger since their launch less than a year ago.

$1 million in hotel bookings in less than a year

Provide Support

Create a scalable, real-time customer service experience that feels personal.

Globe

By using a hybrid bot in Messenger from Servicefriend to provide meaningful and efficient customer service, the telecom company successfully increased employee productivity by 3.5x and reduced calls to its hotline by 50%.

22% higher customer satisfaction rate than call center

What’s New

Announcing the Messenger Developer Blog

Learn More

Introducing Messenger Platform 2.2: New Customer Chat and Improved Engagement Tools

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F8 2017: David Marcus Keynote Video

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F8 2017: Messenger Highlights

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Ready to build your bot?

Learn More

*Source: “Facebook Messaging Survey” by Nielsen (Facebook-commissioned study of 12,500 people ages 18+ who used a mobile messaging app in the past 30 days across AE, AU, BR, FR, ID, IN, JP, KR, MX, TH, TW, the UK, the US and VN), Mar 2016. The study included 1,000 respondents per market except for AE, TW, VN, where the sample size was 500. Data is on average across the 14 markets.

**Source: Facebook data April 2017

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