I want to complain about a particular bartender there. 59 dollars for two shots of Vegas bombs seems very outrageous. I gave 20 dollars in cash for them and was still charged 59 dollars for them. I was treated like a piece of scum for it and personally do not feel welcome here anymore. I will call my bank to complain to possibly receive my money back and possibly to the Better Buisness Bureau. The bartender in question is a short blond that was working during Theresa's Halloween bash. I do not feel welcome here and personally will not recommend this bar to anyone I know I will continually complain online for the way I was treated.
Okay so here it goes.........not since the days of packed venues and the many times i enjoyed the good ol days at The Engine Room have i been to any other venue which made me feel alive again like Proof Rooftop Lounge . The Hatebreed show , was one of the best experiences i've had to date being amongst metal brothers and sisters who grew up during my time and youngins alike. Speechless, they even remembered my birthday was the next day . Jasta from Hatebreed , the singer said "happy birthday brother!" So did the guys from Kublai Khan and Shattered Sun. Proof Rooftop Lounge , is just amazing!!!
So this Saturday I went there with my friends for Halloween party and we reserved a table on VIP package with a bottle and 4 vip tickets, which I already prepaid for on eventbrite. Later on I was charged again for that same bottle that I already paid for. When I took it to manager to show that it’s not the right thing and I already agreed on price with my promoter who arranged this. They went on a rant how I just paid for reservation and it does not include bottle price. I ha...ve never seen a reservation where money just go for reservation and not toward the bill. At the end of the night I just had horrible experience. They don’t want to listen. They don’t know how to communicate between each other. The short blonde girl and manager are so disrespectful. I asked my promoter to solve the issue but they didn’t even want to listen to him. At the end we paid 500$ for a bottle which is ridiculous. Never going back there again!
I've been to Proof several times but last night was by far, my worst experience.
We had free tickets to see Puddle of Mudd. Doors opened @ 6, we arrived before 630 am found a 'unreserved' table as many of them has reserved signs on them. After 30-45 mins, a server came by and put a reserved sign on our table. They than told us that we had to move (by now-all tables has reserved signs even though many were empty) or give a credit card as the minimum dollar amount would be $200. It than changed to $350. Just 'in case' someone wanted to reserve it. Eventually someone in our party of 11 gave the credit card but They gave us such a hard time over this, I doubt I'll go back. Totally turned me off on the place. Oh-and the band didn't show!
First time there and had a great time. Don't like that there is no where to sit unless you reserve, but whatever. Drink prices are pretty high, $8 for small mixed drink seems like a lot compared to other bars I go to. I like that it is a small venue and the sound is great from anywhere you are. All of the staff were friendly. I also liked the fact that it wasn't full of a bunch of drunk "kids." (Could be the fact that it was an 80's metal band. Lol)
Very cool for putting on all the free shows. I think they more than make up for it with the 7 dollar beers though. Fair enough. Only thing that kinda ticked me off- went to see Helstar on November 9th. They advertised an after party from 11-2. They kind of arbitrarily decided to close at midnight instead. I had just ordered a 10 dollar double Jack/Coke. Then security and the police who were there started kicking everyone out. I really didn't appreciate being rushed out of the place after ordering an expensive drink like that. And ZERO heads up from the bartender that they were closing early. Security tends to treat paying customers like God damn sheep, especially at closing time. I may not go back for a while.
The vvenue sucked. Staff was extremely rude and just plain stupid. Nobody knew anything. Two staff members shoved my fiancee who has a heart condition. Thhis was the first and last time we will ever go there. You should either get your shit together or close the doors. Oh, and when i went to the bar to get my credit card, some asian bitch who didnt even servve me was being pushy about a tip. Shitty venue.. it could be cool but not the way it is being run and managed.
Came to see Puddle of Mudd who didn't show up... and the Venue didn't have the courtesy of letting any body know.. they put the first bands on late so I figured something was up... but when it for really late I asked my husband to all somebody if they were still having the band... but they said no because the singer didn't show up... ok... Well that's ok but they could have informed people do they would know... but I knew that they didn't tell no body because of the alcohol they were selling.... my husband spent almost $60 on the beers... he could have spent less at home...
The band didn't show up again. I left my card there and they were too busy for three days to check and let me know they had it. Her response was just cancel it and get another one. Kiss my ass. I have payments and bills tied that card it isn't as easy as just getting a new card. Hope you lose your card sometime and the business treats you like shit
I love this place!! Jeremy Spurgeon is our favorite bartender, we drive in from Galveston and truly appreciate how he always remembers what we drink and always on top with refills 🙂 We do absolutely LOVE your place, it 's well worth the drive. We also be there back to back Thursdays for Puddle of Mudd & FUEL... so loooking forward to these gigs 🙂 thank you!